Shipping policy

1. Overview

This Shipping Policy explains how Woodara processes, ships, and delivers orders placed on [woodaraindia.com]. By placing an order, you agree to the terms below in addition to our [Terms and Conditions].

2. Serviceable Locations

We currently deliver to the following locations:

[List serviceable cities/states, or "select cities across India — enter your pin code at checkout to confirm serviceability"]

Some products, particularly large or made-to-order furniture, may have more limited serviceability than smaller décor items. Serviceability for your address is confirmed at checkout or during order confirmation.

3. Order Processing Time

In-stock items: Orders are processed and dispatched within [X–X business days] of order confirmation and payment.
Made-to-order / customized furniture: Please allow [X–X weeks] for production before dispatch, as these items are crafted after your order is placed.
Orders are not processed on [Sundays and public holidays].
You will receive a confirmation email/SMS once your order is dispatched.

5. Shipping Charges

[State your policy — e.g. "Free delivery on orders above ₹[amount]." / "A flat shipping fee of ₹[amount] applies to all orders." / "Shipping charges are calculated at checkout based on product size, weight, and delivery location."]
Charges for optional services (assembly, installation, old-item removal) are shown separately at checkout where applicable.
Remote or difficult-to-access locations (upper floors without lift access, narrow lanes, etc.) may incur additional handling charges, which will be communicated before dispatch.

6. Delivery Types

Because furniture varies widely in size, we offer different delivery levels depending on the product:

Curb-side / doorstep delivery: The item is delivered to your building's main entrance or ground floor. Carrying to your flat/room is not included.
Room-of-choice delivery: The item is carried to the room of your choice within the delivery address.
White-glove delivery (assembly & setup): For select furniture, our team unpacks, assembles, and places the item, and removes the packaging.

The delivery type included with your order is shown on the product page and at checkout. Please ensure adequate access (stairways, lift dimensions, doorways) for large items — our team may not be able to deliver items that cannot physically pass through available access points.

7. Order Tracking

Once your order is dispatched, you'll receive a tracking link via email/SMS. You can also check your order status by logging into your account or contacting us at [support email/phone] with your order number.

8. Multiple-Item Orders

If your order contains items from different categories (e.g., in-stock décor plus made-to-order furniture), items may be shipped separately and arrive on different dates. You will not be charged additional shipping for split shipments arising from our processing, unless you request expedited or separate delivery.

9. Failed Delivery Attempts

Our courier/delivery partner will make [up to 2–3] delivery attempts. Please ensure someone is available to receive the order, especially for large furniture that requires signature or inspection on delivery.
If delivery fails after the maximum attempts, the order may be returned to our warehouse, and re-delivery charges may apply.
Please ensure your shipping address, pin code, and contact number are accurate at checkout — we are not responsible for delays caused by incorrect address details.

10. Damaged, Missing, or Incorrect Items

Please inspect large furniture at the time of delivery where possible, and note any visible damage on the delivery receipt/proof of delivery.
Report any damage, missing parts, or incorrect items within [48 hours] of delivery to [support email/phone] with photos/videos of the issue and your order number.
We will arrange a replacement, repair, or refund per our [Refund Policy] once the issue is verified.

11. Bulk, Corporate & Institutional Orders

For bulk orders, corporate/institutional projects, or orders placed through our franchise or distribution partners, shipping timelines, charges, and delivery terms may be handled separately under a dedicated agreement. Contact [B2B/partnerships email] for details.