Terms of service

1. Introduction

Welcome to Woodara ("Woodara," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of [woodaraindia.com] (the "Site") and any purchase you make through it. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

Woodara is a Bengaluru-based furniture and home décor brand offering curated collections across living room, bedroom, dining, office, and outdoor furniture, mattresses, home décor, and related products.

Business details:

  • Legal entity name: [Insert registered business/company name]
  • Registered address: [Insert registered address]
  • GSTIN: [Insert GST number]
  • CIN (if applicable): [Insert CIN]
  • Contact email: [Insert email]
  • Contact phone: [Insert phone number]

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract to place an order on the Site. By using the Site, you confirm that you meet these requirements.

3. Account Registration

Some features may require you to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Keep your login credentials confidential
  • Notify us immediately of any unauthorized use of your account

You are responsible for all activity that occurs under your account.

4. Products, Pricing, and Availability

  • All product descriptions, images, dimensions, and colours are provided for reference. Due to photography, lighting, and screen settings, actual products (especially natural wood finishes and upholstery) may vary slightly from images shown.
  • Prices are listed in [INR (₹)] and are inclusive/exclusive of applicable taxes as indicated at checkout.
  • We reserve the right to change prices, discontinue products, or correct pricing errors at any time without prior notice. If a pricing error is discovered after you place an order, we will contact you before processing the order.
  • Product availability is not guaranteed until an order is confirmed. In case of stock unavailability after an order is placed, we will notify you and offer a refund, replacement, or backorder option.

5. Orders and Order Acceptance

  • Placing an order on the Site is an offer to purchase, which we may accept or decline at our discretion (for example, in cases of suspected fraud, pricing errors, or stock unavailability).
  • An order is confirmed only once you receive an order confirmation email or SMS from us.
  • We reserve the right to limit order quantities per customer, per household, or per order.

6. Payment Terms

  • We accept payment via [UPI, credit/debit cards, net banking, and other methods listed at checkout], processed through our third-party payment gateway partner(s).
  • Full payment (or the applicable advance/deposit for made-to-order items) is required at the time of order placement, unless Cash on Delivery is offered and selected.
  • We do not store your full card or payment credentials; these are handled directly by our payment gateway provider(s) in accordance with applicable data security standards.

7. Shipping and Delivery

  • Estimated delivery timelines are provided at checkout and on product pages and are not guaranteed; they may vary due to location, product customization, courier delays, or circumstances beyond our control.
  • Delivery is currently available to [list serviceable regions/cities, or "select cities across India"].
  • For large furniture items, delivery may include curb-side delivery, room-of-choice delivery, and/or basic assembly, as specified on the product page. Please ensure adequate access (staircases, lifts, doorways) for large items; additional charges may apply for difficult access.
  • Risk of loss and title for products pass to you upon delivery.
  • Please inspect your order at the time of delivery and note any visible damage on the delivery receipt where possible.

8. Returns, Refunds, and Exchanges

Because furniture items are bulky and often made or finished to order, our returns policy differs from smaller retail categories:

  • Damaged or defective items: Report any damage or manufacturing defect within [X days, e.g. 48 hours] of delivery, along with photographs/videos, to [support email/phone]. We will arrange a repair, replacement, or refund as appropriate.
  • Change of mind: [State your policy — e.g. "Non-customized items may be returned within X days of delivery in original condition and packaging, subject to a pickup and restocking fee of ₹[amount]." or "We do not accept change-of-mind returns on made-to-order or customized items."]
  • Non-returnable items: Customized/made-to-order furniture, clearance/final-sale items, and [mattresses once unsealed, for hygiene reasons] are not eligible for return unless defective.
  • Refund processing: Approved refunds will be processed to the original payment method within [X business days] of us receiving and inspecting the returned item.

9. Warranty

  • [Describe your warranty — e.g. "Woodara offers a [1-year] limited warranty against manufacturing defects in materials and workmanship, from the date of delivery."]
  • The warranty does not cover normal wear and tear, misuse, improper assembly by the customer, exposure to extreme conditions, or damage caused after delivery.
  • To make a warranty claim, contact us at [support email/phone] with your order number and evidence of the defect.

10. Intellectual Property

All content on the Site — including text, graphics, logos, product photography, and design — is the property of Woodara or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

11. User Conduct

You agree not to:

  • Use the Site for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorized access to the Site, other accounts, or our systems
  • Upload or transmit viruses, malicious code, or unsolicited advertising
  • Scrape, copy, or reuse Site content for commercial purposes without permission

12. Third-Party Links and Services

The Site may contain links to third-party websites or use third-party services (such as payment gateways and shipping partners). We are not responsible for the content, policies, or practices of any third-party sites or services.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Woodara shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased through it. Our total liability for any claim relating to a product or order shall not exceed the amount you paid for that product.

(This clause should be reviewed by a lawyer to ensure it's enforceable and appropriately scoped under Indian consumer protection law.)

14. Indemnification

You agree to indemnify and hold Woodara, its officers, employees, and partners harmless from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms or misuse of the Site.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of [City, e.g. Bengaluru], Karnataka.

16. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top will reflect the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

17. Contact Us

For questions about these Terms, please contact us at:

  • Email: thammaiahkotera@woodaraindia.com
  • Phone: 91-9535069144
  • Address: Bengaluru ,Karnataka,India