Privacy Policy
This Privacy Policy explains how Woodara
Enterprises Private Limited, operating under the brand name WOODARA
(“WOODARA”, “we”, “us”, or “our”), collects, uses, stores and protects personal
information when you visit, browse or make a purchase through our website www.woodaraindia.com
(“Website”).
By using our Website or purchasing our
products, you acknowledge that you have read and understood this Privacy
Policy.
1. Information we collect
Depending on how you interact with us, we may collect the following information:
1.1 Personal information
- Name
- Mobile Number
- Email address
- Billing address
- Delivery address
- PIN code
- GST details, where applicable
- information provided while contacting Customer Support
1.2 Order and transaction information
We may collect information relating to:
- Products purchased
- Order number
- Invoice details
- Payment status
- Delivery and installation details
- Return, refund or damage claims
- Customer communications relating to an order
Payment card, UPI or other payment information may be processed through authorised payment service providers. WOODARA does not intend to retain complete payment card information on its own systems
1.3 Website usage information
We may automatically collect certain information when you use our Website, including:
- IP address
- Browser and device information
- Pages visited
- Products viewed
- Search activity
- Website interaction information
- Cookies and similar technologies
2. How we use your information
WOODARA may use your information to:
- Process and fulfil your orders;
- Process payments;
- Deliver and install products;
- Communicate order confirmations, updates and delivery information;
- Provide customer support;
- Process eligible damage, refund
or replacement claims; - Improve our products, services and Website;
- Prevent fraud, misuse and unauthorised activity;
- Comply with applicable laws and regulatory requirements;
- Send promotional communications where permitted and, where required, with your consent;
- Understand customer preferences and improve our shopping experience.
3. Sharing of information
WOODARA may share necessary information with trusted service providers and partners who assist us in operating our business, including:
- Payment gateway providers;
- Logistics and transportation
partners; - Installation and service partners;
- Technology and Website service
providers; - CRM and customer-support service providers;
- Professional advisers, auditors and legal consultants;
- Government, regulatory or
law-enforcement authorities where legally required.
We share only information reasonably necessary for the relevant purpose.
4. Cookies
Our Website may use cookies and similar
technologies to:
- Remember your preferences;
- Maintain shopping-cart functionality;
- Understand Website usage;
- Improve Website performance;
- Provide relevant content and marketing, where permitted.
You may control or disable cookies through your browser settings. Certain Website functions may not operate correctly if cookies are disabled.
5. Data security
WOODARA takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud and complying with applicable legal and regulatory obligations
7. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request access to information held about you;
- Request correction of inaccurate information;
- Request deletion or erasure where legally applicable;
- Withdraw consent where processing is based on consent;
- Raise a complaint regarding the processing of your personal information.
Requests may be made through the contact details provided below.
8. Marketing Communications
Where permitted by applicable law, WOODARA may send you information regarding products, offers, promotions and services.
You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or contacting us.
9. Children's Privacy
Our Website is intended for use by individuals who are legally capable of entering into transactions.
WOODARA does not knowingly seek to collect personal information from children except where permitted and handled in accordance with applicable law.
10. Third-Party Websites
Our Website may contain links to third-party websites, payment providers or other services. WOODARA is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies.
11. Changes to this Privacy Policy
WOODARA may update this Privacy Policy from time to time to reflect changes in our business, Website, technology or applicable laws.
The revised Privacy Policy will be published on this page with the updated effective date.
12. Contact Us
For privacy-related queries or requests, please contact:
Woodara Enterprises Private Limited
Brand: WOODARA
Website: www.woodaraindia.com
Email: [support@woodaraindia.com
/ official email]
Phone: [+91-9880142220]
Privacy / Grievance Contact:
Name: [Thammaiah Kotera]
Email: [thammaiahkotera@woodaraindia.com]
Phone: [+91-9535069144]
