Return Refund Policy

1. No Change-of-Mind Returns

WOODARA does not accept returns or exchanges merely because the Customer:

• Has changed their mind;
• Does not like the colour;
• Does not like the style;
• Finds the product different from their personal expectation;
• Has selected an incorrect size;
• No longer requires the product;
• Finds that the product does not
  suit their room or décor.

Customers are therefore requested to carefully review the product photographs, dimensions, specifications, material, colour and other details before placing an order.

2. Damaged or Defective Products

If a product is delivered:

• Damaged;
• Defective;
• Deficient;
• Incorrect;
• Materially different from the product ordered; or
• Otherwise not in conformity with the order,

the Customer may raise a claim with WOODARA.

3. Damage Report Timeline

Any visible damage should preferably be reported at the time of delivery and installation. Where damage is discovered after delivery, the Customer should notify WOODARA as soon as reasonably possible and provide photographs/videos and the relevant order/invoice details.

4. Information Required for a Claim

To process a damage/defect claim,
WOODARA may require:

• Order number;
• Invoice;
• Photographs of the product;
• Photographs of the packaging, where available;
• Video evidence, where reasonably required;
• Description of the issue;
• Delivery and installation
  details.

5. Assessment of Claim

Once a claim is received, WOODARA may inspect the product physically or remotely to determine the nature and cause of the reported issue.

The claim may be assessed based on:

• Product condition;
• Photographs/videos;
• Delivery records;
• Installation records;
• Product specifications;
• Manufacturing standards;
• Nature and cause of the damage or defect.

6. Resolution

Where a claim is accepted, WOODARA may,depending on the nature of the issue and availability of the product:

Option A – Repair
Repair the affected product or component.
Option B – Replacement
Replace the damaged or defective product/component.
Option C – Refund
Where repair or replacement is not reasonably possible or appropriate, WOODARA may provide a refund of the eligible amount.
The appropriate resolution will be determined based on the circumstances of the claim and applicable law.

7. Refund Processing

Approved refunds will generally be processed through the original payment method or another legally permissible method.
The time taken for the amount to reflect in the Customer's account may depend on the payment gateway, bank or financial institution.

8. Non-Eligible Damage

Claims may not be accepted where damage has resulted from:

• Improper use;
• Negligence;
• Accidental damage caused by the Customer or third parties;
• Unauthorised modification;
• Improper installation by someone other than WOODARA or its authorised partner;
• Movement or transportation after delivery;
• Exposure to unsuitable environmental conditions;
• Normal wear and tear;
• Failure to follow product care instructions.
• This exclusion does not apply where applicable law provides otherwise.

Natural Material Variations

Variations in:

• Wood grain;
• Veneer pattern;
• Colour;
• Texture;
• Fabric;
• Stone;
• Finish;

may occur naturally or due to manufacturing and photography conditions.
Reasonable natural or manufacturing variations that are consistent with the product description will not ordinarily be considered defects.

10. Customised / Made-to-Order
Products

Customised or made-to-order products are not eligible for cancellation, return or refund for change-of-mind reasons.

Claims relating to damage, defect, deficiency or non-conformity will be considered in accordance with this Policy and applicable law.

11. Cancellation Before Dispatch

If cancellation is requested before dispatch, WOODARA may consider the request subject to the status of the order, product type and applicable law.

For customised, made-to-order or specially procured products, cancellation may not be possible once production/procurement has commenced.

12. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict or override any mandatory rights or remedies available to consumers under applicable Indian law.

Where applicable law requires WOODARA to accept a return, replacement or refund, such legal requirement will prevail.

13. Contact Us

For return, damage or refund-related queries:

WOODARA Customer Support
Email: [support@woodaraindia.com]
Phone / WhatsApp: [+91-9880142220]
Website: www.woodaraindia.com
Please mention your Order Number / Invoice Number in all communications.